Are you tracking the right metrics? Most product leaders don’t track metrics often enough. And when they do, they tend to focus on lagging indicators, like revenue. A good metric, sure, but it doesn’t tell the whole story.
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What about usage: time spent, task completion, adoption rates? Those reveal where customers actually find value. Or team sentiment. One company I worked with tracked an “awesomeness” score every sprint. It sounded arbitrary, but over time, the trend line predicted morale dips before real issues surfaced.
The magic is when you track leading and lagging indicators together so you can learn what drives what. See more at CPO.studio.
Empowerment
Product Coach Phil Hornby will be at the Digitale Leute – Build Better Products, November 12-13 in Cologne. His talk: Empowered to Succeed: Decision Making in Product, will explore how product organizations can foster an environment where teams are equipped to make high-impact decisions. First 10 people who use code DLS25PHIL20 will get 20% off the event. Coming?
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